Дайджест-резюме Project manager

I am an experienced head of service and currently leading a distributed team of more than 50 tech support specialists of multiple levels. Looking for new ways to improve my skills as service/project manager. I know how to schedule and set up a new project from the scratch: from business case definition, cost and strategic planning to reporting development. Experienced in major incident management, problem management and crisis management. Lean Syx Sigma certified.